LTS - Long-Term Support
Gotham City Drupal offers an excellent Long-Term Support subscription plan to support our clients' sites after development is complete and your site is in production mode. Major features of the LTS subscription include:
- 24/7 support with first emergency response inside 30 minutes guaranteed (in the USA - one hour outside the US)
- 24/7 uptime monitoring - automatic outage notification
- we become the "emergency contact of record" with your hosting provider - we take the emergency calls at 4 am so you don't have to
- expert hosting provider evaluations (Hosting ScorecardTM) and hosting provider recommendations based on your site's specific needs, upon request
- trouble ticket and issue tracking system with 24/7 client access and email integration
- backlog management for minor site modification requests
- monthly security updates and minor-version site upgrades included
- 10-40 hours/month of site development and/or modifications (depending on subscription level - security updates and minor version upgrades consume some portion of these hours) - if more hours than these are needed, your site probably should begin another active development sprint
- Additional hours, tasks which constitute "new development", or which run over the monthly allotment will be charged at the standard rate ($95/hour)
- please contact us for subscription rates
- subscriptions are for one year, paid in advance monthly, quarterly or yearly
Please contact us for more information.