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LTS - Long-Term Support

Gotham City Drupal offers an excellent Long-Term Support subscription plan to support our clients' sites after development is complete and your site is in production mode. Major features of the LTS subscription include:

  • 24/7 support with first emergency response inside 30 minutes guaranteed (in the USA - one hour outside the US)
  • 24/7 uptime monitoring - automatic outage notification
  • we become the "emergency contact of record" with your hosting provider - we take the emergency calls at 4 am so you don't have to
  • expert hosting provider evaluations (Hosting ScorecardTM) and hosting provider recommendations based on your site's specific needs, upon request
  • trouble ticket and issue tracking system with 24/7 client access and email integration
  • backlog management for minor site modification requests
  • monthly security updates and minor-version site upgrades included
  • 10-40 hours/month of site development and/or modifications (depending on subscription level - security updates and minor version upgrades consume some portion of these hours) - if more hours than these are needed, your site probably should begin another active development sprint
  • Additional hours, tasks which constitute "new development", or which run over the monthly allotment will be charged at the standard rate ($95/hour)
  • please contact us for subscription rates
  • subscriptions are for one year, paid in advance monthly, quarterly or yearly

Please contact us for more information.